Brian should stop reading now, because he’ll gloat so much he’s sure to explode.

BT gave me the wrong instructions for my house move and were all primed to charge me for running out on my contract. Now I have to email them again to cancel my old broadband, then wait until 5 working days after March the 6th before I can ask for a new connection. They’ll send me email confirmation of the disconnection, which is really, really useful when I don’t have internet connection. I’m going to demand a refund, but I think everyone knows where that will get me.